Ordering Instructions

PRE-ORDERING: 

• Sorry no next day orders as we require at least 2 days for production purposes.
  • You can order 2-30 days in advance for pick-up
• 2 days in advance by 12:00 noon.
  • If you need to make an alteration, including cancelation, to an order it also must be in by 12:00 noon two days before the order is scheduled for pick-up. 
• Our 48 Central Street location (Downtown Salem) is open daily 7am-3pm  The cafe kitchen is open 7am-2:30pm daily.
• Our 139 Boston street location (Salem-Peabody line) is open Wednesday-Sunday 7am-noon. Closed Mondays & Tuesdays.
• Choose pre-order pick-up at either location during operating hours, exceptions apply to holidays.

• Daily specials are ONLY available on the indicated day in the title or description of the product.
  • If an item is ordered on a day it is not available it will be removed from your order and refunded.
    
• All pre-orders are to be picked up in one of our two bakery locations, we do not ship orders, provide delivery or bring pre-orders to the farmers markets. 
  • Visit our helpful wholesale page for locations that carry our products across the north shore!
• We will hold orders for one day if they are not picked up.
  • We cannot offer refunds/credit for orders that are not picked up.

INFORMATION YOU NEED FOR PICK-UP

• You will receive a confirmation email with your order number & selected pick-up day & location.
• Bring your order confirmation email with you when picking up an order.
  •  It's recommended you take a screenshot of your confirmation email.
• Check your confirmation email carefully, make sure all the information is correct. 
  • The customer is responsible for choosing the correct pick-up date & location.

• If you have not received a confirmation email:

  • Orders are not processed until payment is finalized.
  • Check that it has not been sent to your spam/junk email folder
  • Your order may not have been processed use the below email if you have questions concerning your order status.
  • Weborders@ajkingbakery.com 

HOLIDAY ORDERING:

• Order cut-off dates will be earlier then the standard cut-off of two days.
  • • If you need to make an adjustment to an order it must be by the posted Holiday cut-off. 
    • Major holiday pick-ups will be held at our main baking facility at 139 Boston street in Salem Ma. This is the location on the Salem-Peabody line.
    • Pre-orders for the days leading up to the holiday will close out sooner as well.

    • Other things to know

    • We process tree nuts in our facility there is always a chance of cross contamination.
    • We mill our own whole grains on our stone-mill: this means there is lots of flour/gluten throughout our bakery. We can not produce gluten free items.